Refund & Return Policy
1. Returns & Exchanges At Stationery Spot, we strive to provide high-quality stationery products. If you are not completely satisfied with your purchase, you may request a return or exchange under the following conditions:
The request must be made within 7 days of receiving the order.
The item must be unused, undamaged, and in its original packaging.
Items that have been used, damaged, or are missing original packaging are not eligible for return or exchange.
Customers must provide a valid proof of purchase.
2. Non-Returnable Items Certain items cannot be returned or exchanged, including:
Personalized or custom-made products.
Items purchased on sale or clearance.
Opened or used items.
Digital products (e-books, downloads, etc.).
3. Refund Process If your return is approved, we will initiate a refund via the original payment method:
Refunds may take 7-10 business days to process.
Shipping and handling charges are non-refundable.
If the return is due to a defective or incorrect item sent by us, we will cover the return shipping cost.
4. How to Initiate a Return To request a return or exchange, follow these steps:
Email us at stationeryspot01@gmail.com with your order number and reason for return.
Our team will review your request and provide instructions.
Ship the item back to us at the given return address.
Once we receive and inspect the item, we will process your refund or exchange.
5. Damaged or Incorrect Items If you receive a damaged or incorrect product, please contact us within 48 hours of receiving your order with photos as proof. We will replace the item or offer a refund based on the situation.
6. Order Cancellations
Orders can be canceled before shipment for a full refund.
If the order has been shipped, it cannot be canceled, and you must follow the return process.
For any queries, feel free to contact us at stationeryspot01@gmail.com. Your satisfaction is our priority!
Stationery Spot reserves the right to update this policy at any time without prior notice.
